Return Policy

Effective Date: 21-10-2023

Thank you for shopping at Digital Discovery Group. We strive to provide you with the best possible shopping experience. If you are not completely satisfied with your purchase, we have outlined our return policy below.

  1. Eligibility
    a. Only products purchased directly from www.digitaldiscovery.group are eligible for returns.
    b. Items must be returned within [30] days of delivery.
    c. The product must be in its original condition, unused, and undamaged, with all original tags and packaging intact.
    d. We do not accept returns for damaged items due to misuse, negligence, or improper care.
    e. We do not offer refunds for changes of mind, wrong size, or colour.

  2. Return Process
    a. To initiate a return, please get in touch with our customer support team at support@digitaldiscovery.group within the specified return period.
    b. Our team will guide you through the return process and provide a return authorisation code (RAC).
    c. Please ensure that the RAC is marked outside the return package.

  3. Return Shipping
    a. The buyer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
    b. We recommend using a trackable shipping method and retaining proof of postage until your return is processed.

  4. Inspection and Refunds
    a. Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria.
    b. If the item is approved for return, we will issue a refund using the original payment method used for the purchase.
    c. Please note that the refund may take 2-3 business days to be reflected in your account.

  5. Damaged or Defective Items
    a. If you receive a damaged or defective item, please get in touch with our customer support team immediately with supporting evidence (e.g., photos).
    b. We will work with you to resolve the issue promptly by providing a replacement or refund.

Please note that this return policy is subject to change without prior notice. For any further inquiries or assistance, please contact our customer support team.

Last Updated: 16-06-2023