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Digital Discovery Group
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Retail

One set of records for the shop and the website

Retailers end up with a point of sale that doesn’t know what the website sold. We build and run the layer that keeps stock, orders and customers consistent across both.

Why the work is underneath

A faster mess is still a mess

Bolting a language model onto scattered systems makes a faster mess. The work is in the catalogue, the stock rules and the promises the business actually keeps.

One source of truth

Catalogue detail, customer context, stock position, delivery rules and service commitments. Scattered across five systems they are trivia. Together they are an answer.

Questions that end in orders

A customer asks a real question in their own words and gets an answer grounded in your actual stock, your actual pricing and your actual delivery times. Not a guess, and not a deflection to a contact form.

Readable by machines

The same clean foundation that answers your customers is what lets an AI assistant recommend you with confidence. One job, two payoffs.

It says when it does not know

An assistant that invents an answer about stock or delivery costs you a customer and a review. Ours declines, and that restraint is the hardest part to build.

What we do

Retail capabilities

Point of sale

Sell in store against the same stock and the same customer records the website uses.

Ecommerce

A storefront sharing its catalogue, pricing and stock with the shop floor rather than syncing to it overnight.

Stock and purchasing

Receiving, transfers, back orders and supplier feeds tracked in one register.

Customer records

One customer, whichever way they bought, with a history the shop and the website can both see.

Xero integration

Sales, payments and invoices posted through to Xero rather than re-keyed at month end.

Echo for commerce

An assistant that answers customer questions from your catalogue and helps staff find things quickly.

How this works

Three ways to work with us

You can start at any of these. Most people start with the first.

01

Discovery Taught

Free retail and ecommerce courses at the Learning Centre.

02

Discovery Together

A paid working session on the floor. We watch how you sell now and write down where the gaps are.

03

Discovery Built

We configure the modules you need, migrate your data, train the team and stay on for the first trading period.

Proof

Work you can check

A Windsor motorcycle dealership running a legacy system that could not keep the shop floor and the website in agreement. We built the platform underneath it: point of sale, ecommerce, stock, purchasing and customer records working from one set of data, with Xero connected for invoicing.

Jamtable is our own platform. Multi-tenant, running on Cloudflare, with modules a retailer turns on or leaves off.

Tell us what is not working

We tell you the price and the scope before you commit to anything.

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