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Digital Discovery Group
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Digital

Websites for Sydney businesses that need more than a brochure

We design and build fast, accessible websites for local businesses, then connect the forms, bookings, payments and internal tools behind them. Your team gets the code, the documentation and a site it can keep improving.

Digital Workforce

AI receptionists that support the people doing the work

An AI receptionist can answer routine enquiries, capture why someone called and prepare useful context for follow-up during the business day and when the human team is unavailable.

During business hours

Handle routine enquiries and collect names, contact details and the reason for the call, so people can stay focused on work that needs them.

After hours

Give callers a clear first response and capture what the team needs to review when business hours resume.

Useful human handover

Keep the caller's own words and the agreed next step together, giving the human team a useful starting point rather than another interruption.

Plan an AI receptionist project The project form is the best place to share the operating context and receive a ticket reference.
Capability matching

Match the problem to the right capability

Start with the customer or workflow problem, then choose the smallest useful capability that solves it without adding another disconnected tool.

Customer problem DDG capability
  • Manual work every weekSpreadsheets and repeated admin Custom business applicationsA shared workflow built around the way your team works
  • Systems that do not talkData re-entered between tools Systems integrationXero, payments, suppliers and internal systems connected
  • A difficult online journeySlow pages and unclear next steps Web design & developmentFast, accessible journeys built around customer questions
Documentation and handover travel with every match, so your team can keep improving what gets built.
Replatforming, performance and Core Web Vitals work follow the same rule: name the constraint first, then apply the capability that removes it.
Our Work

See what the work looks like once it is running

Browse named projects, working products and outcomes you can check before deciding whether the same approach fits your business.

Websites · applications · integrations Explore Our Work
When custom is the cheaper option

The missing ten percent

The off-the-shelf tool does ninety percent of what you need, and the missing ten percent is the part that actually makes you money. So you buy a second tool, then a third, and somebody spends every Friday copying data between them.

What we build

Customer portals. Booking and quoting systems. Internal operations tools. Inventory and fulfilment logic. Reporting designed to give a board a useful operational view. Integrations between systems that were not designed to talk to each other.

Who it suits

If your advantage is the way you do something, generic software grinds it towards the average. Custom software protects the part that makes you different.

How it starts

Tell us the problem in plain language. Together we can work out whether it needs building, whether something off the shelf would do, or whether the answer is to stop doing that process at all. Sometimes it is the third one.

What we do

Digital capabilities

Web design and build

Clear, fast websites built around the questions local customers ask, with simple next steps and content your own team can update.

Custom business applications

The workflow that currently lives in a spreadsheet, rebuilt so more than one person can use it at once.

Systems integration

Xero, payment providers, suppliers and internal systems connected so data is entered once.

Replatforming

Moving off a platform you have outgrown without losing your content, your links or your rankings.

Speed and Core Web Vitals

Page weight, images and scripts kept in check, because a slow site costs you in sales as well as rankings.

Documentation and handover

Written documentation for everything we build, so you are not dependent on us to keep it running.

How this works

Three ways to work with us

You can start at any of these. Most people start with the first.

01

Discovery Taught

Free courses at the Learning Centre covering the basics of web, search and measurement.

02

Discovery Together

A paid working session. We map what you have, what it costs and what it should do, and write it down.

03

Discovery Built

We design and build it, then hand over the code and the documentation.

Proof

Work you can check

Dr Mark Irving's specialist practice reached position two within six months. Search it yourself

This site and the admin behind it run on the same stack we sell: Cloudflare Workers, Pages and D1, with Xero connected for invoicing.

Tell us what is not working

Start with the problem. We can discuss the likely scope, timing and cost before any decision.

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