Networking and IT Services

Terms and Conditions

These Terms and Conditions apply to all Networking and IT Services provided by Digital Discovery Group ABN 18 588 788 695 (“DDG”, “we”, “our”, “us”) to the engaging client (“Client”, “you”).

Engaging DDG to perform any Networking or IT Services constitutes acceptance of these Terms and Conditions.

1. Scope of Networking and IT Services

DDG provides professional Networking and IT Services including, but not limited to, the following activities:

  • Network discovery, assessment, and remediation

  • Design and implementation of wired and wireless networks

  • Installation, configuration, and optimisation of routers, gateways, switches, firewalls, and access points

  • WiFi network design, internal and guest WiFi configuration, captive portals, and access controls

  • Firewall discovery, rule configuration, segmentation, and best-practice security recommendations

  • Integration of third-party security appliances (including monitoring devices)

  • Internet connectivity configuration, including primary services and failover recommendations

  • Coordination of cabling remediation, rerouting, tidy-up, and rack management

  • Oversight and coordination of additional cabling works performed by third parties

  • Camera and NVR configuration, camera placement planning, and equipment specification

  • VoIP and networked telephony configuration and discovery

  • Removal or decommissioning of legacy or unsupported networking equipment

  • Documentation of findings, issues, and recommended next steps

Unless explicitly agreed in writing, DDG does not provide continuous monitoring, managed services, or guaranteed uptime beyond the specific scope engaged.

2. Nature of Engagement

The Client acknowledges that:

  • Networking and IT environments often contain legacy, undocumented, or third-party systems

  • DDG’s work may involve identifying risks, misconfigurations, or limitations created prior to engagement

  • Some remediation actions require staged changes or additional approvals to avoid business disruption

DDG will act in a commercially reasonable manner and apply industry best practice, but cannot warrant the condition or suitability of pre-existing infrastructure.

3. Client Responsibilities

The Client is responsible for:

  • Providing accurate and complete information about existing systems, ISPs, credentials, and equipment

  • Ensuring access to premises, network rooms, racks, cabinets, and required personnel

  • Maintaining current backups of all systems and data prior to any changes

  • Approving changes that may impact live operations or services

DDG is not liable for issues caused by incomplete information, restricted access, or changes made by the Client or third parties.

4. Third-Party Hardware, Software, and Services

DDG may recommend, supply, or configure third-party products or services, including ISPs, firewalls, cameras, VoIP providers, and cloud platforms.

  • DDG does not manufacture or control third-party products or services

  • All third-party warranties are provided by the relevant manufacturer or supplier

  • DDG is not responsible for outages, defects, firmware issues, service degradation, or security incidents caused by third-party providers

5. Warranty on Workmanship

DDG provides a 30-day warranty on workmanship only, commencing from the date the relevant service is completed.

This warranty covers:

  • Errors directly attributable to DDG’s configuration or installation work

This warranty does not cover:

  • Hardware failure or defects

  • ISP outages or performance issues

  • Power instability or electrical faults

  • Environmental factors (including building materials, interference, heat, or cabling condition)

  • Changes made by the Client or third parties

  • Cybersecurity incidents, unauthorised access, or data loss

DDG’s obligation under this warranty is limited to reasonable rework of the affected service.

6. Limitation of Liability

To the maximum extent permitted by law:

  • DDG’s total aggregate liability is limited to the fees paid for the specific services giving rise to the claim

  • DDG is not liable for indirect, incidental, special, or consequential loss, including loss of revenue, business interruption, loss of data, or reputational damage

  • DDG is not responsible for downtime, outages, or failures arising from legacy systems, third-party services, or client-controlled infrastructure

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

7. No Guarantee of Outcomes or Security

The Client acknowledges that:

  • No network, firewall, or IT system can be made completely fault-free or immune to failure

  • Security services reduce risk but do not eliminate it

  • Performance and stability depend on usage patterns, environment, and third-party services

DDG does not guarantee uninterrupted operation, absolute security, or future compatibility.

8. Variations, Additional Work, and Quotes

Any work outside the agreed scope may be:

  • Quoted separately, or

  • Billed on a time and materials basis at the agreed hourly rate

Requests that materially change scope may impact timelines and costs.

9. Confidentiality

Both parties agree to keep confidential all technical, commercial, and operational information obtained during the engagement, except where disclosure is required by law.

10. Termination

Either party may terminate services with reasonable notice.

Upon termination:

  • Fees for services already performed remain payable

  • DDG has no ongoing obligation to support or maintain systems

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Sydney, NSW, Australia.
The parties submit to the non-exclusive jurisdiction of the courts Sydney, NSW, Australia.

12. Acceptance

Engagement of Digital Discovery Group for Networking and IT Services constitutes acceptance of these Terms and Conditions.