Networking and IT Services

Terms and Conditions

Version2: 2026

These Terms and Conditions apply to all Networking and IT Services provided by **Nigel Price and Elizabeth Price, trading as Digital Discovery Group ABN 18 588 788 695** ("DDG", "we", "our", "us") to the engaging client ("Client", "you").

Engaging DDG to perform any Networking or IT Services constitutes acceptance of these Terms and Conditions. Acceptance occurs upon the earlier of written approval, issue of a purchase order, payment of a deposit, or instruction to commence work.

1. Scope of Networking and IT Services

DDG provides professional Networking and IT services, including, but not limited to:

  • Network discovery, assessment, and remediation

  • Design and implementation of wired and wireless networks

  • Installation, configuration, and optimisation of routers, gateways, switches, firewalls, and access points

  • WiFi network design, internal and guest WiFi configuration, captive portals, and access controls

  • Firewall discovery, rule configuration, segmentation, and security recommendations

  • Integration of third-party security appliances, including monitoring devices

  • Internet connectivity configuration and failover recommendations

  • Coordination of cabling remediation, rerouting, tidy-up, and rack management

  • Oversight of cabling works performed by third parties

  • Camera and NVR configuration, placement planning, and equipment specification

  • VoIP and networked telephony configuration

  • Removal or decommissioning of legacy networking equipment

  • Documentation of findings, issues, and recommended next steps

Unless expressly agreed in writing, DDG does not provide continuous monitoring, managed services, patch management, incident response, or guaranteed uptime.

2. Nature of Engagement

The Client acknowledges that:

  • IT environments may contain legacy, undocumented, or third-party systems

  • DDG may identify risks or limitations created prior to engagement

  • Some remediation requires staged implementation to minimise disruption

DDG will act in a commercially reasonable manner and apply industry best practice but does not warrant the condition, compatibility, or suitability of pre-existing infrastructure.

3. Client Responsibilities

The Client is responsible for:

  • Providing accurate and complete system information, credentials, and access.

  • Ensuring access to premises, racks, cabinets, and authorised personnel.

  • Maintaining current backups of all systems and data prior to any changes.

  • Approving changes that may impact live operations.

DDG is not liable for issues arising from incomplete information, restricted access, absence of backups, or changes made by the Client or third parties.

4. Third-Party Hardware, Software, and Services

DDG may recommend, supply, or configure third-party products or services.

DDG:

  • Does not manufacture or control third-party products.

  • Does not provide warranties beyond those offered by manufacturers or suppliers.

  • Is not responsible for outages, firmware issues, service degradation, defects, or security incidents caused by third-party providers.

  • All third-party warranties remain with the relevant supplier.

5. Workmanship Warranty

DDG provides a 30-day warranty on workmanship only, commencing from service completion.

This warranty covers errors directly attributable to DDG’s configuration or installation.

This warranty does not cover:

  • Hardware failure

  • ISP outages or performance issues

  • Electrical faults or environmental factors

  • Client or third-party modifications

  • Cybersecurity incidents or unauthorised access

  • Data loss

DDG’s sole obligation under this warranty is reasonable rework of the affected service.

6. No Guarantee of Outcomes or Security

The Client acknowledges that:

  • No IT system can be made completely fault-free or immune from failure

  • Security measures reduce risk but do not eliminate it

  • Performance depends on environment, usage, and third-party services

DDG is not acting as a managed security provider unless expressly agreed in writing and does not guarantee uninterrupted operation, absolute security, or future compatibility.

7. Variations and Additional Work

Work outside the agreed scope may be:

  • Quoted separately; or

  • Charged on a time and materials basis at the agreed hourly rate

Material scope changes may affect timelines and pricing.

8. Fees and Payment

  • Fees are payable in accordance with the agreed quote or invoice terms.

  • Overdue amounts may incur interest at 8% per annum, calculated daily.

  • DDG may suspend services if invoices remain unpaid beyond the agreed terms.

9. Limitation of Liability

To the maximum extent permitted by law:

  • DDG’s total aggregate liability arising out of or in connection with the Services is limited to the total fees paid by the Client for the specific Services giving rise to the claim.

  • DDG is not liable for indirect, incidental, special, or consequential loss, including loss of revenue, business interruption, loss of data, or reputational damage.

  • DDG is not responsible for downtime or failures caused by legacy systems, third-party providers, or client-controlled infrastructure.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law.

10. Confidentiality

Both parties agree to keep confidential all technical, commercial, and operational information obtained during the engagement, except where disclosure is required by law.

11. Termination

Either party may terminate the engagement on 14 days written notice.

Upon termination:

  • Fees for services already performed remain payable.

  • DDG has no ongoing obligation to support or maintain systems.

  • Hardware supplied or installed is deemed accepted upon installation and is non-refundable, subject to the manufacturer warranty.

12. Force Majeure

  • DDG is not liable for delay or failure to perform due to events beyond its reasonable control, including supply chain disruptions, ISP failures, power outages, or access restrictions.

13. Governing Law

  • These Terms and Conditions are governed by the laws of New South Wales, Australia.

  • The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

14. Acceptance

  • Engagement of DDG for Networking and IT Services constitutes acceptance of these Terms and Conditions.