Terms and Conditions for Website Discovery

Scope of Service
a. The Website Audit service offered by Digital Discovery Group involves a comprehensive evaluation of the website's design, usability, and content.
b. Our team will analyse various aspects of the website, including its layout, navigation, performance, and relevance of the content.
c. The audit aims to provide recommendations for improving the website's overall user experience, SEO, traffic, and conversions.
Limited Access and Confidentiality
a. During the audit process, Digital Discovery Group will require limited access to the website's systems.
b. We assure you that we will not request sensitive passwords or access any confidential information unrelated to the audit.
c. Our team will comply with strict confidentiality protocols to ensure the security of your website and data.
Goals and Objectives
a. Before initiating the website audit, it is essential for you, as the customer, to define your specific goals and objectives. These goals will help us tailor the audit to address your specific needs, whether it's improving SEO rankings, increasing website traffic, enhancing user engagement, or achieving other desired outcomes.
Data Gathering
a. To conduct a thorough audit, Digital Discovery Group will gather relevant data related to the website's performance, content, and design. This may include analysing website analytics, reviewing existing content, and assessing user feedback. By utilising this information, we can gain valuable insights into the strengths and weaknesses of the website.
b. As part of the audit process, we will gather data about your website's performance, content, and design. This may include information related to website analytics, user behavior, and other relevant metrics. By engaging our services, you grant us permission to collect and analyse this data.
Data Analysis
a. Once the necessary data has been collected, our team will analyse it meticulously to identify areas for improvement. This analysis will involve examining technical errors, usability issues, content gaps, and other factors impacting the website's effectiveness and user experience. The aim is to provide you with a comprehensive understanding of the current state of your website.
Recommendations
a. Based on the data analysis, Digital Discovery Group will provide specific and actionable recommendations for improving the website.
b. These recommendations will be tailored to address the identified areas of improvement, and we will strive to offer clear guidance on how to implement them effectively. In case you require assistance with implementing the recommendations, we can provide additional support upon request, subject to separate agreements.
Presentation of Findings
a. Once the audit is completed, Digital Discovery Group may present the findings to you in full, the customer.
b. We will provide as clear as possible and concise report that outlines the results of the audit, along with the recommended strategies for improvement.
c. Our aim is to ensure that you understand the findings and can use them to enhance your website's performance and user experience however, it is your responsibility to review the findings and decide how to utilise them to enhance your website.
Ownership of Audit Results
a. All findings, recommendations, and reports generated as part of the website audit will be the property of Digital Discovery Group. However, we grant you a non-exclusive, non-transferable license to use the audit results for the purpose of improving your website.
b. You may not distribute, reproduce, or disclose the audit results to third parties without our prior written consent.
Limitation of Liability
a. Digital Discovery Group will conduct the website audit to the best of our abilities, utilising industry-standard practices. However, we cannot guarantee specific results or outcomes, as the effectiveness of the audit recommendations may vary depending on external factors and your implementation.
b. We shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the website audit.
Modification and Termination
a. We reserve the right to modify these terms and conditions at our discretion. Any changes will be communicated to you in writing or through an updated version made available on our website.
b. Your continued use of our services after such modifications constitutes your acceptance of the revised terms.
Confidentiality
a. We understand the importance of confidentiality and will treat all information related to your website and audit as confidential. We will not disclose any sensitive or proprietary information to third parties without your prior consent, unless required by law.
Governing Law
a. These terms and conditions shall be governed by and construed in accordance with the laws of NSW, Australia.
b. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sydney, New South Wales.