The unglamorous layer the trading day actually runs on.
Business-grade networking, properly segmented, monitored and documented. We replace the accumulated layers with something intentional, and we write down how it works so the knowledge is not carried in one person’s head.
Point of sale, scanners, printers, screens and the connections between them. Specified, installed and supported as one system rather than as a drawer of receipts from four different suppliers.
Patching, updates, monitoring and support with a person on the other end who already knows your setup. Not a queue, and not a ticket number in another timezone.
Backup and recovery that has actually been restored from at least once, because an untested backup is a rumour. We cost downtime the way the P&L does, having carried one.
Echo answers from what we have actually published.
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